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Approved Georgia CEP Provider: CEP-000292
From Confusion to Connection: Unlocking Workplace Communication
Unlocking Workplace Communication
2 CEU hours Georgia
Course Approval Code: C2027-292-02
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Overview
Learn to communicate clearly and professionally, manage emotional triggers, respond to microaggressions, and build team morale and client-facing service quality.
Learning Objectives
- Define communication and its verbal, nonverbal, written, and visual forms
- Understand how effective communication fosters trust and mitigates conflict
- Identify how personal biases and emotional triggers influence interactions
- Communicate clearly and professionally with diverse workplace audiences
- Identify, address, and respond to microaggressions
- Boost team morale and elevate client-facing service quality
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